Terms of sales

Conception/Creation of the site

Le Comptoir Canadien

638 Route de Chez Coppier
74370 Les Ollières
06 29 41 74 76
www.comptoircanadien.com

Editor

Le Comptoir Canadien
638 Route de Chez Coppier
74370 Les Ollières
06 29 41 74 76
www.comptoircanadien.com

Director of publications : Bruno PACORY - 06 29 41 74 76 - contact@comptoircanadien.com

Website Content

The information contained in this site does not imply any contractual commitment by Le Comptoir Canadien, which reserves the right to modify, or correct items or information, at any time and without notice. Thus, Le Comptoir Canadien would not be held responsible for the contractualization of photos demonstrating items, if there were to be, for example, differences in hues between the real object and its photo.

Personal Information

In accordance with the Law no.78-17 as of January 6th, 1978, in relation to Information Technologies, Data Files and Civil Liberties, and modified by the law no.2004-801 as of August 6th, 2004, any user has the right of access, modification, rectification and deletion of personal data concerning him. The user may also, for legitimate reasons, oppose the processing of data concerning him.

If one wishes to exercise this right and obtain information about it, the user can inform us at contact@comptoircanadien.com.

Intellectual Property

All graphic, textual and computer elements of this website are protected by the Intellectual Property Code. Any reproduction and/or unauthorized representation constitutes an infringement, and is sanctioned as such.

Jurisdiction

Any dispute as to the interpretation or execution of these terms and conditions of use is the responsibility of the relevant courts.

Delivered by Colissimo, Chronospost or through a private delivery company

Customized Delivery

At Le Comptoir Canadien, we pay particular attention to the delivery of your products: deadlines, reliability and adaptability. Nothing is left to chance. Regardless of the type of product you order, Le Comptoir Canadien will choose the appropriate delivery method...

Shipping

Packages are usually shipped the same day, or the following day, after receipt of payment. They are sent via Colissimo with a tracking number and delivered with a required signature. Packages can also be shipped via Chronopost or private couriers and delivered without needing a signature. Whichever the chosen delivery method, we provide you the ability to track your package, either through your chosen courier or through your online customer account.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, whereas the shipping costs vary according to the total weight of the package. We recommend that you combine all your items into one order. On our end, we are not able to combine two orders placed separately and shipping charges will apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are customized and your items are properly protected.

Specific instructions for International Delivery

For international deliveries, customs fees and/or taxes of different kinds may be required upon final delivery. They do not appear in the prices displayed by Le Comptoir Canadien, as our store is not in any way responsible and, consequently, do not manage them at all.

European Countries:

We ship to all European countries with the possibilities of using relay points or post office pick-up, depending on the country.

If the delivery time of parcels in France is on average 48H, it will be necessary to add 1 to 2 days for the majority of the other European countries

Countries outside of Europe:

We export to more than 60 countries worldwide, if no transport solution is offered to you during the confirmation of your order, contact us and we will inform you about your shipping rates and options.

Specialized Advice

Do you have any questions? We are here to help. At Le Comptoir Canadien we will be happy to discuss with you any of the features of our products.

Do not hesitate to contact us, we will be able to answer you, share with you clarifying information or even quote you a customized solution from time to time.

Satisfaction Guaranteed

If you are not satisfied with a purchase, Le Comptoir Canadien offers you 14 days to return the item(s) from the date of delivery of the order.

Regardless of the reason, simply indicate to us through the form below your request to return the article(s) in question, and we will tell you what to do next.

Le Comptoir Canadien will then reimburse you for your purchase(s), including the invoiced shipping costs.

Of course this refund policy applies only to the extent that the product is returned in its original packaging, complete, and in perfect condition (showing no evidence of deformation, scratches or cracks, and unopened with respect to food).

Upon receipt of the item(s) we will send you a quick refund for the amount of your order.

Quality Assurance

At Le Comptoir Canadien we want to offer you the best of Canada!

For this reason, it is not enough to love this country (as the majority of French rightly do), but to be able to demonstrate a real experience and know it intimately from one coast to the other; from the maritime provinces in the East to the province of British Columbia in the West.

It is with this exceptional knowledge of the culture and products of the second largest country in the world (14 times France!), known for its winters, the warmth of its inhabitants, the sweetness of its way of life, and its wilderness, that Le Comptoir Canadien is at your service.

The history and geography of Canada, as well as its political traditions stemming from the British monarchy, are also important for understanding the country's identity and the relationships with its people and suppliers.

The strength of Le Comptoir Canadien, therefore, is in using this experiential knowledge in choosing the top quality items we offer, finding the most reasonable prices and working with the best suppliers around.

It is well known that in Canadian construction or manufacturing, "We build big!".

It is thanks to our unique known-how and in this spirit, that Le Comptoir Canadien offers you products and items adapted to your needs, desires, and pleasures; very effective, durable, authentic, and original, in the purest Canadian style, made by professionals who are masterful in their areas of expertise, in terms of cold weather materials, outdoor activities, nature, or culinary specialties.

Methods of Payment

Le Comptoir Canadien guarantees you reliable and secure payment, and offers you several payment methods for your order.

Choose the solution that suits you best.

• Secure 3D payment via our banking partner CIC-Crédit Mutuel (Debit Card, Credit Card: MasterCard, VISA, American Express)

• Secure payment via PayPal (your account, if you have one) or a classic bank payment on the PayPal website without needing a PayPal account

• By Bank Transfer (follow the instructions on the screen)

With any method, upon confirmation of the appearance of your payment on our account, we will send you your order.

If you are not satisfied with a purchase, Le Comptoir Canadien offers you 14 days to request a return of the item(s) from the date of delivery of the order (except special offer specified on the wensite). From the return agreement date given by Le Comptoir Canadien, the item(s) must be shipped within 14 days.

In order to benefit from this special policy, please contact us prior to returning the product by logging in to your account / History and details of my orders / Detail of your order, then check the box of the product(s) concerned. Next please specify a reason (in the field provided for this purpose) and whether you would like a refund or exchange, and then follow the instructions that will be given.

The return address is:

LE COMPTOIR CANADIEN

638 route de Chez Coppier

74370 Les Ollières - FRANCE

Le Comptoir Canadien then agrees to exchange the item(s) or to issue you a full refund for your purchases, including delivery charges (those paid when ordering), once the item(s) is in our possession.

Of course, our refund or exchange policy only applies to the extent that the product is returned in its original packaging, intact and in perfect condition (showing no evidence of deformation, scratch or crack, and is unopened in regards to food).

Upon receipt of the product, returned at your expense, we will either send you another product in exchange, at our expense, or credit a full refund in the amount of your order (depending on which option you would prefer.)

It is, however, specified that during "Les Soldes", France's official sales weeks, the products bought on sale during this time will be exchanged under the condition that the customer pays for all of the postage during the process, namely the return of the item(s) to be exchanged to Le Comptoir Canadien, as well as the re-shipment of the exchanged product(s) to the customer, which will be based on the delivery method (home or through a relay point) that had been chosen during the initial purchase.

No re-shipment of an exchanged product can take place before full payment of the amount of delivery costs to re-ship to the customer (as mentioned above) is paid, as well as the difference in price between the old item that has been exchanged to the new item to be re-shipped (if the new item is more expensive and requires corresponding payment, we will send you an invoice electronically for example). In the case where the 2nd item would be cheaper than the 1st, we will refund you the difference.

If a customer returns all or part of an order to Le Comptoir Canadien without our prior knowledge and agreement as explained above, or in spite of a refusal from Le Comptoir Canadien for a return or exchange (for reasons of exceeding the return deadline of 14 days, for example, or for any other reason that is considered valid), and is evidenced by the fact that the status of the request for return does not explicitly show this agreement, the customer will then be subjecting himself to the possibility of not seeing his product exchanged or not be refunded (whichever is his request) and to have to bear the shipping costs of re-sending the item(s) to be able to recover them (which would still remain the owner's possession).

Between the 15th and the 30th day, Le Comptoir Canadien extends by its choice the satisfaction guaranteed policy and proposes to you a credit, in the amount of your purchase, to your account, valid on all the products of the site and with a limited duration in time (at the discretion of Le Comptoir Canadien, depending on the time of year or the products concerned.)

Beyond the 30th day, no request for refund, exchange or credit of purchased products will be accepted and/or will not give rise to any financial contribution (apart from the legal guarantee applicable on the specific products concerned).

In case of contestation, any dispute must be brought before the Commercial Court of Annecy (74) where Le Comptoir Canadien is registered in the RCS. (Register of Commerce and Companies).


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